Terms & Conditions

By accessing or using the website located at rusticroots.icu (the "Site"), or by placing an order through the Site, you agree to be bound by these Terms & Conditions. If you do not agree to these Terms, please do not use the Site.

These Terms apply to all visitors, users, and customers of the Site. They constitute a legally binding agreement between you and Rustic Roots Pizza and Pasta ("Rustic Roots," "we," "us," or "our"), a Vermont sole proprietorship located at 383 Main St, Enosburg Falls, Vermont 05450, United States.

Rustic Roots Pizza and Pasta is a family-run restaurant offering pizza, pasta, subs, salads, desserts, and beverages. We offer dine-in service and takeout service. We do not offer delivery. We do not offer online payment. All orders placed through the Site are for pickup at our restaurant and are paid for at the time of pickup.

Our hours of operation are Monday through Sunday, 4:00 PM to 8:00 PM, local time (Eastern). Hours may vary on holidays. We reserve the right to close without notice for emergencies, equipment issues, or other circumstances beyond our control.

You agree to use the Site only for lawful purposes and in accordance with these Terms. You agree not to:

• Use the Site in any way that violates applicable federal, state, or local law.
• Use the Site to transmit any unsolicited or unauthorized advertising or promotional material.
• Use the Site to impersonate any person or entity, or to misrepresent your identity or affiliation.
• Attempt to gain unauthorized access to any portion of the Site, its servers, or any systems connected to it.
• Interfere with or disrupt the Site or servers or networks connected to the Site.
• Use any automated means, including robots, spiders, or scrapers, to access the Site for any purpose without our prior written consent.
• Copy, reproduce, distribute, or create derivative works from any content on the Site without our prior written consent.

We reserve the right to refuse service, terminate access, and take appropriate legal action against anyone who violates these Terms.

We make every effort to ensure that the menu and prices displayed on the Site are accurate and current. However, menu items, prices, and availability are subject to change without notice. In the event of a pricing error, we will notify you before fulfilling your order and give you the option to proceed at the corrected price or cancel.

All prices are in U.S. dollars. Prices shown on the Site are for takeout and do not include applicable sales tax, which will be added at the time of pickup. Prices are identical for dine-in and takeout unless otherwise stated.

Images of menu items are for illustrative purposes only. Actual items may vary in appearance.

When you submit an order through the Site, you are making an offer to purchase the items in your cart. Your order is not accepted until it has been confirmed by our system and a confirmation page has been displayed. The order number you receive on the confirmation page is your record of the transaction.

We do not process payments online. All orders are paid for at pickup. We accept major credit and debit cards, cash, and personal checks. If you place an order and do not pick it up, we may, at our discretion, decline to accept future orders from you.

We require a minimum of 30 minutes of notice for any order placed through the Site. We reserve the right to refuse or cancel any order for any reason, including but not limited to ingredient unavailability, equipment failure, or concerns about the accuracy or legitimacy of the order.

All orders placed through the Site are for pickup at our restaurant located at 383 Main St, Enosburg Falls, Vermont 05450. We do not offer delivery. We do not offer curbside pickup (except, at our discretion, in cases of accessibility or extreme weather).

When you arrive, please come inside and give your name or order number at the counter. Your order will be ready at the pickup time you selected. Pizzas hold their quality for approximately ten minutes after leaving the oven. If you are running late, please call us at (802) 933-3655 and we will do our best to hold your order.

We are not responsible for orders that are not picked up within 60 minutes of the selected pickup time. Unclaimed orders may be discarded, and we reserve the right to refuse future orders from customers who repeatedly fail to pick up.

You may cancel your order without charge up to two hours before your selected pickup time. To cancel, call us at (802) 933-3655 — cancellations made through the Site are not guaranteed to be processed in time.

If you cancel within two hours of your pickup time, we reserve the right to charge you for ingredients that have already been prepared and food that has already been cooked. In most cases we will not charge, because we would rather keep you as a customer than collect a small fee — but we reserve the right.

If we are unable to fulfill your order for any reason, we will notify you as soon as possible and will offer you the choice of a refund (if payment has been made) or a substitute item. If your order is incorrect or of unsatisfactory quality, please let us know at the time of pickup or within 24 hours, and we will make it right — replacement, refund, or credit, at our discretion.

Our menu includes common allergens, including wheat, dairy, eggs, soy, nuts (in certain dishes), and seafood (in certain dishes). We make every effort to accommodate dietary restrictions and to prevent cross-contact, but our kitchen is small and shared. We cannot guarantee that any menu item is free from a specific allergen.

If you have a serious food allergy, please tell us when you order — on the Site's checkout notes field or by phone — so we can do our best to accommodate. If we cannot safely accommodate your allergy, we will tell you honestly rather than take a risk with your health.

Gluten-free crust is available on any pizza for an additional charge. Our gluten-free crust is prepared in a shared kitchen and is not suitable for anyone with celiac disease who requires a strictly gluten-free environment.

Catering orders are subject to separate terms, which will be communicated in the quote you receive after submitting a catering inquiry. Catering orders require a minimum of 48 hours of notice, or one week for orders over 30 people. Catering orders are for pickup only. Payment is due at pickup unless otherwise agreed in writing.

For more information, see our Catering page or contact us directly.

All content on the Site — including text, images, graphics, logos, icons, and software — is the property of Rustic Roots Pizza and Pasta or its content suppliers and is protected by United States and international copyright laws. The "Rustic Roots Pizza and Pasta" name, logo, and all related names, logos, product and service names, designs, and slogans are trademarks of Rustic Roots Pizza and Pasta.

You may not reproduce, distribute, modify, create derivative works from, publicly display, publicly perform, republish, download, store, or transmit any of the material on the Site without our prior written consent, except for printing or downloading a reasonable number of copies for your personal, non-commercial use.

If you submit any content to the Site — through the contact form, catering form, newsletter subscription, or any other means — you grant us a worldwide, non-exclusive, royalty-free license to use, reproduce, and display that content in connection with our business. This includes, for example, using a customer testimonial (with your permission) on the Site or in our marketing.

You represent and warrant that any content you submit is accurate, does not violate any third party's rights, and does not contain anything unlawful, obscene, defamatory, or otherwise objectionable. We reserve the right to remove any content at any time for any reason.

You may use the Site only for lawful purposes and in accordance with these Terms. You may not use the Site to engage in any of the following:

• Any activity that violates applicable law or regulation.
• Any activity that infringes the rights of any third party.
• Any fraudulent, deceptive, or misleading activity.
• Any attempt to interfere with the proper functioning of the Site.
• Any attempt to access non-public portions of the Site or its servers.
• Any activity that imposes an unreasonable or disproportionately large load on our infrastructure.

THE SITE IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS, WITHOUT ANY WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT.

We do not warrant that the Site will be uninterrupted, error-free, or free of viruses or other harmful components. We do not warrant that the information on the Site is accurate, complete, or current, although we do our best to keep it that way.

The above disclaimers do not apply to any warranties that cannot be excluded under applicable law.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, RUSTIC ROOTS PIZZA AND PASTA SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES ARISING OUT OF OR RELATED TO YOUR USE OF THE SITE OR YOUR PURCHASE OF ANY PRODUCT, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

OUR TOTAL LIABILITY FOR ANY CLAIM ARISING OUT OF OR RELATED TO THESE TERMS OR YOUR USE OF THE SITE SHALL NOT EXCEED THE AMOUNT YOU PAID FOR THE PRODUCT OR SERVICE THAT GAVE RISE TO THE CLAIM.

Some jurisdictions do not allow the exclusion or limitation of certain damages. If you are located in such a jurisdiction, some or all of the above exclusions and limitations may not apply to you.

You agree to indemnify, defend, and hold harmless Rustic Roots Pizza and Pasta and its owners, employees, and agents from any claims, liabilities, damages, losses, or expenses (including reasonable attorneys' fees) arising out of or in any way connected with your violation of these Terms or your misuse of the Site.

These Terms shall be governed by and construed in accordance with the laws of the State of Vermont, United States, without regard to its conflict of law principles. Any legal action or proceeding arising out of or related to these Terms or the Site shall be brought exclusively in the state or federal courts located in Franklin County, Vermont.

Before filing any formal legal action, you agree to attempt to resolve any dispute informally by contacting us at [email protected]. We will attempt to resolve the dispute within 30 days. If we cannot resolve the dispute informally, either party may pursue formal legal action as described in the Governing Law section above.

If any provision of these Terms is held to be invalid, illegal, or unenforceable, the remaining provisions shall remain in full force and effect. Our failure to enforce any right or provision of these Terms shall not be deemed a waiver of that right or provision.

We may revise these Terms at any time by updating this page. When we make a material change, we will update the "Last updated" date at the top of the page. Your continued use of the Site after any change constitutes acceptance of the revised Terms. We encourage you to review this page periodically.

If you have any questions about these Terms, please contact us: